The following General Terms and Conditions (hereinafter referred to as the "GTC") set out the rights and obligations of Nnamchi Bernard Ikechukwu, a sole proprietor (hereinafter referred to as the "Merchant"), as the user of the e-commerce services provided by the Merchant through the website (hereinafter referred to as the "Customer") (Merchant and Customer hereinafter collectively referred to as the "Parties").

The GTC apply to all legal transactions and services that take place through the website.


Name: Nnamchi Bernard Ikechukwu sole trader

Registered office and mailing address: 1025 Budapest, Szépvölgyi út 124.

E-mail address:

Mobile phone number: +36309408149

Registration number: 57098737

Tax number: 58748583-1-41

Hosting provider: Webnode AG, Badenerstrasse 47, 8004 Zurich, Switzerland


• Territorial scope

These GTC apply to all electronic commerce services provided in Hungary through the electronic store located on the website (hereinafter referred to as the "Website"). In addition, these GTC shall apply to all commercial transactions in the territory of Hungary between the Parties as defined in this Agreement.

How to order

Purchases from the Merchant's store can be made by placing an order electronically, as set out in these GTC.

• The range of customers

In the web shop operated by the Merchant, the possibility to purchase is available to all users without registration. Registration is required if you wish to participate in the Frequent Buyer Programme.

• Amendment, cancellation, form of contract, storage of contract

Once the order has been placed, the contract may be freely amended or cancelled without consequence until its fulfilment. This may be done by electronic mail. The contract concluded between the Parties with the purchase of the goods in Hungarian shall be deemed to be a written contract and shall be kept by the Merchant for 5 years.

Language of the contract

The language of the contract is Hungarian or English.

Customer service

Customer service office is located at 1025 Budapest, Szépvölgyi út 124. The Customer can contact the customer service by email or by sending a direct message via the webshop page, which will reply within 24 hours.

Internet address:



Properties of the products

The essential properties and characteristics of the goods to be purchased and instructions for their use can be found on the information page of the specific item, in the description of the product. The Merchant shall be deemed to have fulfilled its contractual obligations if the product has more favourable or preferable characteristics than the information provided on the website.

If you have any questions about the product before you buy, our customer service is ready to help. If you need more information about the quality, essential characteristics, use or usability of any goods on the Website than is provided on the Website, please also contact our customer service.

• Purchase price

The purchase price is always the amount indicated next to the product selected. The purchase price of products displayed on the Website is indicated gross. The purchase price shown next to the products does not include delivery costs, payment costs and packaging costs.

The prices of the products are indicated in Hungarian Forint (HUF).

Right to change the price

The Merchant reserves the right to change the prices of the products available for ordering from the Website, provided that the change shall take effect upon publication on the Website.

The change will not adversely affect the purchase price of products already ordered.

How to deal with incorrect price display

If, despite all due care and diligence on the part of the Merchant, an incorrect price is displayed on the Website, in particular a price that is obviously incorrect, e.g. significantly different from the generally accepted or estimated price of the product, including a conspicuous discrepancy in value, or a price of "0" Ft or "1" Ft due to a system error, the Merchant is not obliged to deliver the product at the incorrect price, but may offer to deliver the product at the correct price, in the knowledge of which the Buyer may withdraw from the purchase. The Buyer shall have this right of withdrawal without giving any reason.

• Steps required to fulfil the Order

The order will only be accepted by the Merchant via the Website if the Customer completes all the fields required for the order. If the Buyer fills in a field incorrectly or incompletely, the Merchant will send an error message.

The Merchant shall not be liable for any delivery delays or other problems or errors caused by the Customer's incorrect and/or inaccurate order details. The Customer can add the selected products to the shopping cart by clicking on the "Add to Cart" button on the page with the product details after clicking on each product.

You can view and modify the contents of your Shopping Cart by clicking on the Shopping Cart icon on the right-hand side of the Website, where you can specify the desired quantity of each product or delete the contents of your Shopping Cart ("Remove"). Once the Customer has finalized the contents of the shopping cart (by clicking on the Pay button), filled in the fields related to invoicing and delivery, selected the payment method, then finalizes the order (purchase) by clicking on the appropriate button. On this page, you can also add a comment to your order (purchase). The order is therefore placed by clicking on the "Submit Order" button, which creates a payment obligation for the Customer.

At any stage of the order and until the order is sent to the Merchant, the Customer has the possibility to correct data entry errors or cancel the order at any time in the Webshop.

• Billing

An electronic invoice will be issued for the ordered product, which the Customer will receive from the Merchant by electronic mail.

Binding offer, confirmation

The Merchant shall confirm the receipt of the order sent by the Customer to the Customer without delay by means of an automatic confirmation e-mail, but within 48 hours at the latest, which shall contain the data provided by the Customer during the purchase (e.g. billing and shipping information), the order ID, the date of the order, the list of items belonging to the ordered product, the quantity, the price of the product, the shipping cost and the final amount to be paid. This confirmation e-mail only informs the Buyer that his order has been received by the Merchant.

The confirmation e-mail shall constitute acceptance of the order placed by the Buyer on the part of the Merchant and shall constitute a valid contract between the Merchant and the Buyer. The Buyer shall be exempted from the obligation to make an offer if he does not receive a confirmation e-mail from the Merchant concerning the order he has sent without delay, but no later than 48 hours.

If the Customer has already sent the order to the Merchant and notices an error in the information provided in the confirmation e-mail, the Customer must notify the Merchant within 1 business day by e-mail or may do so when contacted by the Merchant by telephone to avoid unwanted orders.

The order shall be deemed to be a contract concluded by electronic means and shall be governed by Act V of 2013 on the Civil Code. The contract is subject to the provisions of Government Decree 45/2014 (26.II.26.) on the detailed rules of contracts between consumers and businesses and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

If the product ordered is not available at the time of placing the order, the Merchant reserves the right not to accept the order, in which case no contract will be concluded, of which the Customer will be notified immediately, but no later than 24 hours by e-mail. Any payments made to the Buyer in advance will be refunded by the Merchant without delay.

Suspension of performance, refusal of performance

The Buyer acknowledges that in case of suspicious transactions, the Merchant is obliged to suspend or refuse performance. The financial institution involved in the payment is entitled to determine the suspected fraudulent transaction. In this case, the Merchant shall cooperate with the financial institution or the investigating authorities. In such a case, the Merchant shall be exempted from the legal consequences of late payment or non-payment for the duration of the investigation.

In the case of suspected abuse, the trader shall inform the Buyer immediately, but no later than after authorisation, of the performance of the contract.

If the Buyer has filled in the order incorrectly or incompletely, and the order cannot be fulfilled as a result, the Merchant will attempt to reconcile the order with the Buyer using the e-mail contact details provided. In the event that the Customer does not respond to the Merchant's messages on at least two occasions, the Merchant shall be entitled to refuse to execute and cancel the order after 14 days from the date of the order. If the order is cancelled but has been financially settled by the Customer, the Merchant will refund the full amount to the Customer within 24 hours of cancellation of the order. The Merchant will inform the Buyer by e-mail of the cancellation of the order.


Delivery fee

The Server shall deliver the ordered goods to the Customer at the place of delivery chosen by the Customer, against payment of the delivery costs. The Merchant shall inform the Buyer of the delivery charge during the ordering process. The delivery charge shall be determined taking into account the chosen delivery method.

The Merchant is entitled to apply different delivery charges for different product categories (including but not limited to: large consignments, small consignments).

The Merchant will deliver the goods free of charge if the gross value of the relevant Order is equal to the free delivery amount specified in the relevant Promotion or the Order otherwise meets the terms of the Promotion. The Merchant is entitled to determine the conditions unilaterally.

For orders with delivery charges, the freight (delivery charge) is borne by the Customer, in such a way that the freight charge is indicated on the order summary screen, on the invoice and in the confirmation email.

If the Buyer indicates this when placing the second order and the Merchant's feedback indicates that this is still possible, the Merchant may combine the orders upon request, but it is no longer possible to combine the shipment once it has been started.

The Merchant reserves the right to change the delivery charge, with the change taking effect at the same time as the change is published on the Website.

The change will not affect the purchase price of products already ordered.

Delivery methods

The Merchant delivers the ordered goods to the Customer in the following manner:

  1. Foxpost parcel delivery
  2. Foxpost home delivery
  3. MPL Hungarian Post to a postal point or parcel machine
  4. MPL Hungarian Post parcel delivery to your door
  5. GLS express door-to-door or parcel delivery

Fulfilling the order

The Buyer acknowledges that, unless otherwise agreed by the parties, the Merchant is obliged to provide the Buyer with the product purchased on the Merchant's website immediately after the conclusion of the contract, but no later than 20 days, i.e. twenty days.

• Withdrawal from the contract in case of non-performance by the Merchant

In the event of a delay on the part of the Merchant, the Buyer is entitled to set a grace period. If the Merchant fails to perform within the grace period, the Buyer is entitled to withdraw from the contract.

If the contract should have been performed on the date of performance agreed by the Parties or on the date of performance for which the service was foreseeably intended, and not at any other time, the Customer shall be entitled to withdraw from the contract without notice. The Buyer therefore expressly acknowledges that if the parties have agreed on an expected time limit and the Merchant fails to perform, the Buyer has the right to withdraw from the Contract.

• Payment methods

The following payment methods are available to the Buyer through the Merchant:

  1. Cash on delivery: payment to courier or at the point of collection by cash or credit card
  2. Direct bank transfer when ordering to the following bank account of the owner of the webshop:
    Account holder name: Nnamchi Bernard Ikechukwu
    Account holder: UniCredit Bank
    Account number: 10918001-00000116-27530009
  3. Payment by credit card: in case of payment by credit card, the Customer is required to enter his/her credit card  number, expiry date and CVC code in the order interface. The Customer's bank will debit the Customer's bank account with the amount to be paid after verification. An automatic confirmation of the amount paid will be sent to the Customer's e-mail address. In the case of payment by bank card, the cost of the payment will be charged to the Buyer according to the tariff of his bank.

• Billing:

The Merchant will issue an electronic invoice to the Customer to confirm payment, after the order has been sent, which will be sent to the email address provided by the Customer.

Acceptance of these GTC constitutes the electronic bill payer's consent.

Upon acceptance of the GTC, the Customer agrees to the issuance of an electronic invoice by the Merchant.

In accordance with the above, by placing an order, modifying an order and accepting these GTC, the Customer expressly agrees to accept the electronic invoice issued by the Merchant and in compliance with the legislation in force. An electronic invoice issued by the Merchant is an electronically issued accounting document that is fully compliant with accounting and VAT legislation and is fully identifiable for tax administration purposes. Electronically issued invoices must be stored electronically in accordance with the legislation in force. The original electronic invoice, as an electronically issued accounting document, is a valid proof of the existence of rights and obligations relating to the payment of tax.

Based on the above, the Customer who places his order electronically and wishes to receive the product by delivery (pick-up point, home delivery) will receive an electronic invoice for his order in accordance with the above.

The electronic invoice issued in this way complies with the conditions set out in Act CXXVII of 2007 on Value Added Tax, Decree 23/2014 (30.VI.) of the National Ministry of Finance and other legislation on electronic invoices.

The invoice issued by the Merchant shall indicate the purchase price of the product or products (including services), the method of payment and the payment deadline for each fixed Order.

It is the sole responsibility of the Buyer to record all the data relating to him on the invoice issued, including any errors. Failure to do so, or incomplete or incorrect recording, shall not oblige the Merchant to issue a new or correcting invoice. The Customer shall bear the full cost of any damage resulting from the incorrect, incomplete or incorrect recording of data on an invoice which is not eligible for tax deduction. To the fullest extent permitted by law, the Parties exclude all claims for damages and other claims in connection therewith, and the Customer irrevocably accepts this by accepting these GTC.


The provisions of this point apply only to the natural person who buys, orders, receives, uses, makes use of, or is the addressee of commercial communications or offers relating to the goods.

In the case of a contract for the sale of goods, the Buyer is entitled to the product, the last product supplied when supplying more than one product, in the case of a product consisting of several lots or pieces, the last lot or piece delivered, if the product is to be delivered regularly within a specified period, to withdraw from the contract without giving any reason within fourteen (14) days of the date of the first delivery by the Consumer or a third party other than the carrier and indicated by the Consumer.

The Buyer is entitled to exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the goods. In the case of a contract for the provision of a service, the Customer may exercise his right of withdrawal within 14 days from the day of conclusion of the contract, i.e. from the date of the order.

• How to exercise the right of withdrawal

If the Buyer wishes to exercise his right of withdrawal, he must send an unequivocal written declaration of his intention to withdraw (by electronic mail) to the Merchant using the contact details indicated at the beginning of these GTC.

The Buyer exercises his right of withdrawal within the time limit if he sends his withdrawal notice to the Merchant before the expiry of the time limit indicated above, the burden of proof for this being on the Buyer. The Merchant will acknowledge receipt of the Buyer's withdrawal notice by email. The time of sending the e-mail shall be taken into account by the Merchant for the purpose of calculating the time limit.

In the event of withdrawal, the Customer shall return the ordered product without undue delay to the address indicated below, but no later than 14 days from the date of the notification of withdrawal. - Nnamchi Bernard Ikechukwu, 1025 Budapest, Szépvölgyi út 124.

The deadline is deemed to have been met if the Customer sends (posts or delivers to the courier ordered by the Customer) the product before the 14-day deadline. The cost of returning the product to the Merchant's address is to be borne by the Buyer unless the Merchant has agreed to bear such costs.

At the request of the Buyer, the Merchant will arrange for the return of the goods, but the cost of the return arranged by the Merchant will be borne by the Buyer, and the Merchant will not assume the cost of the return arranged by the Merchant from the Buyer, but will only assist the Buyer in not having to arrange the return. The Customer's request to this effect will be received by the Merchant's customer service by e-mail.

The Merchant will not be able to accept the parcel returned by cash on delivery.

Apart from the cost of returning the product, the Buyer will not be charged any other costs in connection with the withdrawal.

If the Buyer withdraws from the contract, the Merchant will immediately, but no later than 24 hours after receipt of the Buyer's notice of withdrawal and the return of the goods, refund the goods paid by the Buyer, excluding the cost of carriage (delivery).

The Merchant is entitled to withhold the refund until the product has been returned or the Customer has provided credible proof that it has been returned, whichever is the earlier.

The Merchant will normally use the same payment method as the one used in the original transaction for the refund, unless the Buyer expressly agrees to use a different payment method; no additional costs will be charged to the Buyer as a result of using this refund method.

The Buyer may be held liable for depreciation of the product only if it is due to use beyond the use necessary to establish the nature and characteristics of the product.

If the Customer exercises its right of termination after the conclusion of the contract for the provision of services, it shall reimburse the Merchant for its reasonable costs in the settlement.

The Merchant may claim compensation for depreciation in value or reasonable costs resulting from use beyond the use necessary to determine the nature, characteristics and functioning of the goods, if the performance of the contract for the provision of services has begun before the expiry of the time limit at the express request of the Buyer and the latter exercises his right of termination.


Incorrect performance

The Merchant is in default if the service does not meet the quality requirements laid down in the contract or by law at the time of performance.

The Merchant is not in default if the Buyer knew of the defect at the time of the conclusion of the contract or should have known of the defect at the time of the conclusion of the contract.

Any clause in the contract between the Buyer and the Seller which derogates from the provisions of this Chapter relating to the warranty of the goods and the warranty to the detriment of the Buyer shall be null and void.

Accessories warranty

In case of defective performance by the Merchant, the Buyer may assert a claim for warranty against the Merchant in accordance with the rules of the Civil Code.

The Buyer may make the following warranty claims:

• request a repair or replacement, unless the Customer's choice of one of these is impossible or would impose a

disproportionate additional cost on the Merchant compared to the fulfilment of its other requirements,

• if the repair or replacement was not requested or could not be requested, the Buyer may request a proportionate

reduction of the price or the Buyer may have the defect repaired or replaced at the expense of the Seller or, in

the last resort, may withdraw from the contract,

• may transfer from one warranty right to another, but the cost of such transfer shall be borne by the Buyer, unless

it was justified or the business gave a reason for it.

The Customer shall notify the defect immediately upon discovery, but no later than 2 months (60 days) after discovery of the defect. Within 6 months (180 days) from the date of order fulfilment, no other conditions for the enforcement of a warranty claim other than the notification of the defect shall apply if the Customer proves that the product was provided by the company operating the web shop. However, after 6 months from the date of performance, the Buyer shall be obliged to prove that the defect discovered by the Buyer existed at the time of performance.

• Product Warranty

In the event of a defect in the product ordered, the Customer may, at his option, claim under the warranty for accessories or the product warranty. As a product warranty claim, the Customer may only request the repair or replacement of the defective product. A product is defective if it does not meet the quality requirements in force at the time of its placing on the market or if it does not have the characteristics described by the trader.

The Buyer may claim under the product warranty within 2 years of the date of placing the product on the market. Once this period has expired, he loses this right. You can only exercise your product warranty rights against the manufacturer or distributor of the product. In the event of a product warranty claim, the Customer must prove that the product is defective.

The manufacturer or distributor is only exempted from its product warranty obligation if it can prove that:

• manufactured or marketed the product for purposes other than its business, or

• the defect was not detectable according to the state of science and technology at the time it was placed on the

market, or

• the defect in the product results from the application of a legal or regulatory requirement.

The manufacturer or distributor only needs to prove one reason for exemption. The same defect cannot give rise to both a warranty claim and a product warranty claim at the same time. However, if your product warranty claim is successful, you may assert your accessory warranty claim against the manufacturer for the replaced product or repaired part.

The Merchant shall not be liable for damages resulting from faulty or negligent handling, excessive use or other than specified treatment after the risk of damage has passed to the Buyer, or from other improper use of the goods.

• The procedure in case of a warranty claim (in the case of a Consumer Buyer)

The agreement of the parties to the contract between the Buyer and the Merchant may not derogate from the provisions of the Regulation to the detriment of the Buyer. It is the Buyer's obligation to prove the conclusion of the contract (by means of an invoice or even just a receipt). The costs of fulfilling the warranty obligation are borne by the Merchant (Civil Code, § 6:166).

The Merchant shall keep a record of any warranty or guarantee claim notified by the Buyer. The Merchant shall immediately provide the Customer with a copy of the report in a verifiable manner. If the Merchant is unable to declare the enforceability of the Buyer's warranty or guarantee claim at the time of its notification, it must notify the Buyer of its position within 5 working days, i.e. five working days in a verifiable manner, including the reasons for the rejection and the possibility of recourse to an arbitration body if the claim is rejected.

The Merchant shall keep the record for 3 years from the date of its recording, i.e. three years, and shall produce it at the request of the control authority. The Merchant will endeavour to carry out the repair or replacement within a maximum of 15 days. If the time for repair or replacement exceeds 15 days, the Merchant will inform the Buyer of the expected time for repair or replacement. This information shall be provided by electronic means.


The Merchant offers its returning customers the opportunity to participate in the Frequent Buyer Program. Participation in the Frequent Buyer Program requires at least one initiated and completed, i.e. paid purchase and registration. Loyalty customers receive a 15% discount on their next purchase after their first purchase.


The Merchant is also entitled to use an intermediary to fulfil its obligations. Any such intermediary shall be fully liable for any unlawful conduct as if it had committed the unlawful conduct itself.

If any part of these GTC becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts shall not be affected.

If the Merchant fails to exercise a right under the GTC, the failure to exercise that right shall not be deemed a waiver of that right.

Any waiver of any right shall be valid only upon express written declaration to that effect.

The Merchant and the Buyer shall try to settle their disputes amicably.

The Parties stipulate that the Merchant's web shop is located in Hungary, and its maintenance is carried out here.

As the Site may be visited from other countries, users expressly acknowledge that the governing law between the Buyer and the Seller is Hungarian law.

If the Buyer is the consumer, the court of the Buyer's domicile shall have exclusive jurisdiction in disputes arising out of the contract pursuant to Article 26 (1) of the Civil Code.

The Merchant may unilaterally modify the terms and conditions of these GTC at any time. The Merchant shall inform the Customer of any such amendments via the Website interface. Following the modification, the use of the Website is subject to the Customer's express acceptance of them through the Website and in the manner provided therein.


• The complaints handling procedure

If the Buyer has a complaint about the contract or its performance, he/she may send it by e-mail or letter.

The Merchant shall promptly take a record of the complaint and its position and send a copy of the record to the Customer by electronic means.

The Merchant will reply to the complaint in writing (e-mail) within 30 days.

It shall state the reasons for its rejection of the complaint.

The Merchant shall keep a record of the complaint and a copy of the reply for 3 years and shall present it to the supervisory authorities upon request.

If the complaint is rejected, the Buyer may initiate a procedure before an authority or a conciliation body. The Buyer may submit the complaint to the consumer protection authority: pursuant to Article 45/A (1) - (3) of the Consumer Protection Act and Government Decree 387/2016 (XII. 2.) on the designation of the consumer protection authority, the Government Office acts as the general consumer protection authority: 

The Buyer has the right to refer a complaint to a Conciliation Body. The Conciliation Body is competent to settle consumer disputes out of court. The Conciliation Body's task is to try to reach an agreement between the parties to settle the consumer dispute and, if this is unsuccessful, to decide on the case in order to ensure that consumer rights are enforced in a simple, quick, efficient and cost-effective manner. The Conciliation Body shall, at the request of the Buyer or the Trader, advise on the rights and obligations of the Buyer.

In the case of cross-border consumer disputes relating to online sales or service contracts, the competent conciliation body is the chamber of conciliation appointed by the Minister responsible for consumer protection by decree.

The Buyer may use the EU online dispute resolution platform in case of a complaint. Access to the platform is through the European Commission system. After logging in, the Customer can submit a complaint via the online website: 

The Merchant has a duty to cooperate in the conciliation procedure, by sending its response to the conciliation body and by ensuring the participation of a person authorised to negotiate a settlement at the hearing. If the head office or place of business of the trader is not registered in the county of the chamber of the competent conciliation body, the trader's obligation to cooperate extends to offering the possibility of a written settlement in accordance with the customer's request.

If the Buyer does not apply to a conciliation body or if the procedure has not been successful, the Buyer has the right to take the matter to court to settle the dispute. The action must be brought by means of a statement of claim.


The  Website is protected by copyright. The Merchant is the copyright owner or the authorised user of all content displayed on the Website and in the provision of the services available through the Website: any copyright works and other intellectual works (including, but not limited to, all graphics and other materials, the layout and design of the Website, the software and other solutions, ideas and implementations used).

You may save or print out the content of the Website and parts thereof on physical or other media for private use or with the prior written consent of the Merchant. Any use other than for private purposes, such as storage in a database, transmission, publication, downloading or commercialisation, is subject to the prior written consent of the Merchant.

In addition to the rights expressly set forth in these GTC, no use of the Website or any provision of these GTC shall grant the Customer any right to use or exploit any trade name or trademark displayed on the Website.

Apart from the display, temporary reproduction and private copying required for the intended use of the Website, these intellectual works may not be used or exploited in any form without the prior written permission of the Merchant.


The information on the Website is provided in good faith, but is for informational purposes only and the Merchant assumes no responsibility for the accuracy or completeness of the information.

The Buyer may use the Website solely at his/her own risk and accepts that the Merchant shall not be liable for any material or non-material damage arising from the use of the Website, in addition to liability for breach of contract caused intentionally, by gross negligence or by criminal offence, or for damage to life, limb or health.

The Merchant excludes all liability for the conduct of users of the Website. The Buyer is fully and solely responsible for its own conduct, in which case the Merchant shall cooperate fully with the competent authorities in order to detect any infringements.

The Merchant has the right, but not the obligation, to monitor the content that Customers may make available through the use of the Website and the Merchant has the right, but not the obligation, to look for indications of illegal activity in the content posted.

Due to the global nature of the Internet, the Buyer agrees to act in compliance with the provisions of applicable national laws when using the Website. To the extent that any activity associated with the use of the Website is not permitted under the laws of the Buyer's country, the Buyer shall be solely responsible for such use.

If the Buyer discovers any objectionable content on the Website, he/she must immediately notify the Merchant. If the Merchant, acting in good faith, considers the report to be justified, it shall be entitled to delete the information or amend it without delay.

Last modified: 9 August 2023.